Appointment Booking

Appointment Booking

Appointment Booking

Stopford’s appointment booking system agenda is used in councils throughout the UK by services ranging from registration to bulk waste management. The key to the system’s success is its ability to mould to the needs of any environment, working with existing working practices rather than creating new ones.

Fully Customisable

The agenda appointment system allows users to build a comprehensive architecture for their districts, offices and diaries to ensure that the software represents their working situation in both functionality and feel.

Unlike other appointment booking systems on the market; agenda does not require lengthy and expensive customisation every time you need to change or add a new location or diary. Simple, user friendly functions allow admin users to close or open offices and diaries on the fly, giving the system the flexibility to quickly move and evolve as your service does.

Variable timeslot lengths ensure the system doesn’t hinder your standard practices, while appointment designations reduce the margins for human error.

Reduce Unattended Appointments

How much staff time is wasted with appointments where the customer doesn’t arrive or arrives late?
Integrated payment systems allow users to take card payments for deposits and other charges, either online or over the phone, while customisable correspondence templates allow the system to automatically send confirmation and reminder emails or text messages.

Users of the system have found that by implementing these practices they have drastically reduced the number of unattended appointments.

Self Check-in & Traffic Light System

Customers arriving at receptions can use the agenda touch screen software to check themselves in, alerting staff of their arrival and noting their arrival time for reports. Each appointment uses a colour coded traffic light system that allows users to know the progress of meeting at a glance.

Online Appointment Booking

The agenda online module allows customers to book appointments within specifically designated diaries setup by the administrators, ensuring that you stay in control of your appointments. Using a series of questions placed in a process-flow the customer’s eligibility is assessed and then their details are taken and their appointment booked into the main system.

The online process is customised with questions to suit your needs and is inserted into your web templates to ensure brand continuity and to fit seamlessly into your existing website.

Reporting & Key Performance Indicators

Built-in reporting facilities allow for reporting on a large number of statistics and allow users to track KPIs. A large number of reports come built into the system and additional reports can either be created by Stopford upon request or created using SQL server reporting services.

SMS/Email Reminders

Confirmations and reminders can be set up to be sent automatically by either post, email or SMS. Stopford offers our own SMS facility that can be integrated with or Stopford can integrate with existing SMS systems, as long as details can be provided.


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