The agenda appointment system allows you to build a comprehensive architecture for your districts, offices and diaries. This ensures the software represents your working situation in both functionality and feel.
Unlike other appointment booking systems on the market, agenda does not require lengthy and expensive customisation every time you need to change or add a new location or diary. Simple, user-friendly functions allow admin users to close or open offices and diaries on the fly. This gives the system the flexibility to quickly move and evolve as your service do.
Variable timeslot lengths ensure the system does not hinder your standard practices while appointment designations reduce the margins for human error.
How much staff time is wasted with appointments where the customer doesn’t arrive or arrives late? Integrated payment systems allow users to take card payments for deposits and other charges, either online or over the phone. Customisable correspondence templates allow the system to automatically send confirmation and reminder emails or text messages.
Users of the system have found that by implementing these practices, they have drastically reduced the number of unattended appointments.
Customers arriving at a reception can use the agenda touch screen software to check themselves in, alerting staff of their arrival and noting their arrival time for reports. Each appointment uses a colour coded traffic light system that allows users to know the progress of meeting at a glance.
The agenda online module allows customers to book appointments within specifically designated diaries set up by the administrators. This ensures you stay in control of your appointments.
The diary system helps to streamline services by minimising the number of manual tasks. The system shifts customer engagement to either online processes or to call centres.
Using a series of questions placed in a process-flow, the customer’s eligibility is assessed, their details taken and their appointment is booked into the main system. This online process is customised with questions to suit your needs. Your web templates are then applied to the process which sits seamlessly within your existing website – ensuring a continuity of branding.
Built-in reporting facilities allow for reporting on a large number of statistics. This enable users to track KPIs. A lot of reports come built into the system and additional reports can either be created by Stopford upon request or created using SQL server reporting services.
Confirmations and reminders can be set up to be sent automatically by either post, email or SMS. Stopford can integrate with existing SMS systems, as long as details are provided. However, we also offer our own SMS facility that can be integrated with.