Careers at Stopford

Careers at Stopford

Stopford are always looking for enthusiastic and driven individuals to join their growing development team. If there are no jobs listed on this page, then feel free to send your CV to jobs@stopford.com and we will get in touch if a position becomes available.

 

IT Service Desk Support

Full time

Perm

£16,750 per annum

Chester

We are currently looking for a motivated individual to join our helpdesk/ Support team to provide first line support to our clients.  The ideal candidate will have strong customer service and communication skills with the ability to communicate clearly, will be highly flexible, be able to respond quickly and work as part of a team.

The successful applicant will be located at our Chester City Centre office, the offices also house our software developers, testers, business analysts, project managers, Sales and Marketing, and administration team. Working closely with the entire development team, often roles overlap and there are always chances to be involved with projects of all levels.

Your primary role will be to provide first line support for clients requiring support of our existing products and services with the main duties including:

  • Logging all calls received
  • liaising with customers to ascertain their issue and delegate accordingly
  • Offer end user support where issue is related to functionality of the software
  • Monitor issues and their status
  • Liaise with clients and update them with the status of their issue.
  • Installations / Upgrades
  • Investigation of issues

You will be interested in all aspects of ICT and demonstrate a knowledge of computers and their applications.

This is a fantastic opportunity to enter a software company and gain first-hand knowledge of software development.  We encourage progression within the organisation and full training will be given.

To apply, please send your CV and a covering letter detailing any other information you feel may be useful to jobs@stopford.com

address

The Steam Mill
Steam Mill Street
Chester
CH3 5AN

phone

+44 (0)1244 319144

Information submitted via this form will be used by Stopford to contact you to assist in your enquiry. Completing the form is a direct request to be contacted by Stopford. Your details will only be retained in relation to your enquiry and will not be passed to any third parties without your consent.

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