How we collect your information
The information held by our booking and management system comes through services booked or purchased (e.g. Copy Certificates) through the registration service online, through the contact centre or through in-person bookings.
This is attained when a user enters the appointment, booking or copy certificate ordering processes and opts into the terms and conditions of requesting this service online.
The type of information we hold
The information we hold includes name, informant names, contact telephone numbers, email addresses and details that support the booking and administration for statutory appointments and bookings, as well as the production of copy certificates.
We do not use cookies within customer facing booking processes.
How we use your information
We will lawfully process personal information in the following ways;
- Where you have purchased goods (certificates) and services from our client, we process your personal information to fulfil your booking or order.
- We process your personal information for the legitimate interest of providing the registrars with the relevant information needed to conduct or complete your request.
Who we will share your information with
We will not share your personal information about you with third parties without your consent unless the law requires us to. We do need to pass on some of this personal data to:
- Our supplies and partners who are involved in delivering the service.
- Our business and marketing service providers.
Our suppliers are bound by UK privacy law and the terms of the contracts we have with them.
Information will not be transferred outside of the European Economic Area (EEA) unless directed by the customer.
Storing your information
Your personal information will be stored on systems owned or operated by Stopford Information Systems or those of our specific suppliers and will only be stored in the UK, the European Economic Area (EEA), or a country considered to provide adequate data protection by the EU.
Retention
We will retain your personal information in accordance with legal and regulatory requirements.
Concerning data retention for registration-related activities, these are managed by their own act of parliament, with the data controller being responsible for the archiving of data after its use has been fulfilled.
How you can access your information
You have the right to request access to the information we hold about you and we are happy to support such a request. To request your personal information, please contact the .
Your rights
You have the right to;
- object to processing of personal data that is likely to cause, or is causing, damage or distress;
- have inaccurate personal data rectified;
- request your information to be deleted or destroyed, and if we can we will but sometimes we must maintain some records for legal reasons.
If you are not happy how we are using your information or how we have responded to your request, you have the right to complain to the Information Commissioner’s Office at ico.org.uk.
How we will tell you about future changes to this privacy notice
Any changes we make to our privacy notice will be put on our website. Please check for updates from time to time so you are always fully aware of what information is collected and how it is used.
How to contact us
If you have any questions or concerns about our use of your personal information, please contact .