Booking registrar appointments in Wokingham is about to get easier. The Berkshire based council has recently made the decision to adopt Stopford’s Agenda system and integrate it onto the council’s current website.

Recognised as one of the most adaptable and advanced appointment booking systems on the market, Agenda is currently favoured by many councils and registration services across the UK.

 

Appointment booking for Wokingham

Agenda’s integrated registrars system can be seamlessly configured to specific councils. Those seeking to register a birth, death, marriage or for citizenship will now be able to interact with an online platform that enables booking with their chosen registration service appointment in a few minutes. This addition to the website hopes to be a convenient alternative for customers who want to avoid telephone queues or booking in person, giving them the ability to book from phones and laptops. Agenda’s system will also streamline work flows for registrars, enabling them to focus on appointments rather than handling bookings, committing to the long-term strategy of efficiency through saving council funds and staff time.

By using Agenda, the Wokingham Borough Council will be able to automatically alert customers to any outstanding tasks or upcoming activities. From sending out appointment confirmations, fee reminders and payment receipts, automated response aims to reduce manual correspondence and missed appointments at the Shute End based Register Office. This hopes to reduce the need for manual correspondence and potential errors, helping the registration become more efficient as a result.

KPIs, including data received from appointment attendance, can be generated into reports to represent attendees, absences and waiting times in Wokingham. The council will have access to a selection of reports targeting areas of improvement and potential investment in the existing service.

 

Stopford hopes to continue the relationship with Wokingham Borough Council for many years to come.