Features
– Modified customer service platform for contact centre staff to book appointments
– Ability to search, edit, reschedule and cancel bookings without having direct access to agenda
– Ability to verify who has access to the contact centre platform
Benefits
Fast booking for contact centres
Optimise contact centre bookings with bespoke booking flows for accepting appointments and bookings over the phone.
Take pressure off of registration teams
With enabled search, rescheduling and cancelling functions, contact centre staff don’t need direct access to agenda directly to manage bookings.
Looking to try Contact Centre?
Ready to optimise your online booking and diary management system? Contact us via the form here to receive a FREE system demo with the Stopford
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