We’re pleased to announce that 40 out-of-the-box telephone appointment booking systems for death registrations have either gone live or are in development. Since starting the roll out of phase 1 at the beginning of the April, the system has helped support registrars manage the demand of registration appointments and assisted staff in conducting telephone appointments as the COVID-19 pandemic continues.
Early indications are showing that registration services using the system are being successful in distributing appointments efficiently and are maximising the appointments conducted. Despite expecting longer appointment backlogs in some of the worst affected areas, registrars in those areas are shown to be limiting the backlog of death registration appointments to on average 2 to 3 days, allowing citizens to receive a responsive service despite the difficult circumstances.
As of this moment, 23 councils, existing client and non-client, are actively using the system to enable self-service online booking for death registration appointments, with a number of test systems in the final stages of development for launch. All systems are continuing to receive comprehensive support and training during this time to ensure each service can utilise all the software’s features to their maximum.
As referenced to in a previous post on our phase 2 developments (see here for the new features), we are currently working on phase 3 features to further provide assistance at this time. With a focus on creating an out-of-the-box solution that meets the challenges services are facing, we are actively looking to hear from you on features you would like from us to create a system created in collaboration with all registrars from across the country. Make sure to contact if you have any ideas you would like to see implemented.